MANOUG BEUREKJIAN
11 Hillside Avenue
Beverly, MA 01915
(978) 604-0378
mbeurekjian@hotmail.com
________________________________________

SUMMARY:

To obtain a Senior Desktop Support position with an opportunity for increased responsibility based on performance.

EDUCATION:

BACHELORS OF SCIENCE IN BUSINESS MANAGEMENT; University of Phoenix, Burlington, MA GPA: 3.26 Graduated: June 2007

EMPLOYMENT:

EPSILON, INC. Senior Support Engineer 4/07 – Present
Responsible for all desktop support standards engineering and escalated support issues in a 1000+ user Windows environment

- Reengineered imaging solution to industry standards for Windows networks utilizing Ghost and customized images with SYSPREP tool.
- Lead effort in upgrading and configuring all local and remote users to Outlook 2003 from Notes 6.xx.
- Designed and implemented information technology web portal with knowledge base, FAQ, web links, downloads and calendar using Joomla content management system
- Supported all BlackBerry and wireless broadband devices
- Performed all maintenance services for HP/Xerox laser printers and Canon ImageRunner copiers
- Authored all documentation pertaining to system build-outs and support for the desktop systems
- Performed IBM authorized laptop repairs

COPYRIGHT CLEARANCE CENTER, INC. Desktop Support Specialist 9/00 – 12/06
Responsible for support, troubleshooting, repair, and installation of PC’s in a 200+ user Windows environment.

- Introduced Ghost imaging solution into organization along with SYSPREP tools.
- Facilitated all network cabling, electrical and build-out projects.
- Installed Cisco Catalyst switches and performed all wiring activities
- Server administrator for WebTrends analytical tool for marketing.
- Attended tradeshows for all setup and support related inquires.
- Design and configured custom images as hardware and changes evolved.
- Introduced patching solution for all desktops.
- Acted as Gatekeeper on the configuration management forum
- Introduced an enterprise auditing solution for desktop and server hardware and software auditing
- Designated support representative for Standard Register printing server
- Authored the desktop systems standard, build-out documentation and numerous presentations.
- Supported all wireless devices including Treo 650/700 and Blackberry.
- Image hard drives using Norton Ghost imaging software.
- Serviced HP laser and inkjet printers, Canon ImageRunner copiers.
- Acted as tape operator backup and performed backup and restore operations as requested
- Assisted with ABRA/ADP implementation

TECHNOLOGIES:

SOFTWARE
- Windows 3.1/95/98/2k/XP/Vista
- Office 2000/XP/2003/2007 FrontPage, Project, Visio 2003
- Windows Server 2003, Active Directory, Internet Explorer 5.x/6.x/7.x
- Exchange Server 2003/2007
- Adobe Photoshop CS2, Adobe Illustrator CS2, Adobe Acrobat 7.0
- Macromedia Dreamweaver/Flash
- Cisco Systems VPN Client
- Symantec Corporate Ghost 12.0, Antivirus 10.xx Corporate Edition
- HP Data Protector
- IBM Tivoli Storage Manager

HARDWARE
- Dell Optiplex GX.xxx
- Dell Latitude D6.xx
- IBM/Lenovo ThinkCentre
- IBM/Lenovo ThinkPad T.xx / X.xx
- HP Proliant DL.xxx servers

References upon request